SERVICE WINDOW – October 3rd. 2021 00:01 – 06:00 CEST

20.09.2021

In this period of time, all functionalities will be closed.

Some examples:

• API will be unavailable (e.g. webshops will not be updated and sales will not be registered)
• DdD Report cubes will not be updated
• Scheduled tasks in BO will be postponed to Sunday morning
• Data to Economic will not be generated and sent – will have to be done manually by us (Development) after the service window
• Cash registers will not be able to send sales to BO
• eBiss (EDI) will not run

What we will do ahead of the service window

• Stop BO from performing tasks (scheduled tasks and tasks ordered by users the last few minutes before the service window starts
• Make sure that DdD Report doesn’t start the update of cubes (it would normally start just a few minutes before the service window)
• Stop some services (eBiss)

What we will do after the service window

• Enable BO to perform scheduled tasks. It will then perform the tasks that should have been performed during the night
• Start DdD Report’s updating of cubes. This is a “maybe” as we might let this wait until the next coming night
• Start services closed by us before the service window

Manually generate (and send) data to Economic

We do apologize for any inconvenience this will cause.

Update DdDPOS v1.9.6.0

Internal maintenance

15.03.2021

Our services are now up and running again.

We do apologize for any inconvenience this will cause and thank you for your patience.

14.03.2021

The maintenance is done and almost all went well.

We are having a problem with the DdD reports and are currently working to get this fixed asap.

We do apologize for any inconvenience this will cause.

08.03.2021

The night between Saturday 13th and Sunday 14th of March 2021 we will have a maintenance window on our systems.

The systems will not be reachable during night time, this being:

• Server
• API
• BackOffice
• DdD Reports
• EDI tools
• People counter
• eBiss
• WebPOS

We do not expect this to have any impact on your business when your store opens in the morning.

We will be monitoring the whole process to ensure a smooth transition.

We do apologize for any inconvenience this will cause.

Changes in URL

16.02.2021

Due to our migration of some servers, some customers might experience the IP/URL not working as normal. This is due to the migration, some URL will no longer be valid. Below is a charter of what the customer shall use instead.

If you need any assistance, please do call our support hotline +45 70 11 91 00

DdD PoS offline

05-02-2021

09:15

We are up and running again with DdD PoS Systems.

We are unfortunately experiencing  DdD PoS systems to be offline.

We are currently working to find a solution for this.

Next update will be at 10:00 CET

Server issues

04.02.2021

18:00

We are up and running again.

We again apologize for any inconvince this might have caused.

15:00

We are currently having issues with our servers. We are working on a fix asap.

We apologize for any inconvenience this might have cost.

Hotline phone

22-12-2020

09:39

Our phone system is working again.

09:00

We have current issues with our phones, and not all calls are getting through to us.

We ask you to send a mail to help.nordic@k3btg.com if you need support and we will call you back.

We are sorry for the inconvenience this causes.

Best Regards

DdD Support

Extended support

16-12-2020

Due to the message from the Danish Prime Minister today about the closure of shopping centres from tomorrow, we have chosen to keep our extended support in Denmark open until 23:00 CET.

In this way, stores that may be open longer can still get through to us in an urgent need.

Update on Server Migration

Monday 30-11-2020

Our focus is still on the DdD Report application where we see issues creating new users and cubes.

Friday 27-11-2020

Our focus is still on the DdD Report application.

The API  is still performing well, we will keep monitoring it.

Next update will be Monday 30th 

Friday 20-11-2020

We will continue our focus on the DdD Report application.

We do see that our DdD Public API has been performing well during the last days, but we keep on monitoring it.

Wednesday 18-11-2020

We are still working on the topics below:

• DdD Loyalty API
  • It is now possible to create customers into the DdD Loyalty again from API and POS but we still monitor the general performance.
• DdD Report
  • We still work on reports that look different than before the migration and the UI, in general, being wrong.

Next update will be Friday the 20-11-2020

Tuesday 17-11-2020

SPECIAL UPDATE ON DdD LOYALTY CREATION OF CUSTOMERS.

We have now opened up for the creation of customers again.

We believe that we have found and corrected some of the issues that made DdD Customer Lookup and creation slow and impossible, and you should now see an improved speed.

If this is not the case, please contact the support at help.nordic@k3btg.com.

Monday 16-11-2020

SPECIAL UPDATE ON DdD LOYALTY CREATION OF CUSTOMERS.

We need to temporarily stop the possibility to create DdD Loyalty customers via the POS and API. We need to do this to investigate the situation around slow look-up and difficulties with the creation of customers.

Important: This can result in the POS freezing if you try to create a customer.

We expect to open up again tomorrow and will keep you updated.

Monday 16-11-2020

We are sorry that we did not get an update out Friday as expected.

We are still working on the topics below:

• DdD Loyalty
  • We still see slow customer look-ups and issues with creating new customers. We are working with our supplier to resolve this.
• DdD Report
  • We still work on reports that look different than before the migration and the UI, in general, being wrong.
• DdD Public API
  • We work on this with our server supplier.

Next update will be Wednesday the 18-11-2020

Thursday 12-11-2020

12:30

We are still working on the topics below to get them functioning a 100%

• DdD Loyalty
• DdD Report
• DdD Public API – We are getting some data currently to investigate where the error occurs.

Next update will be Friday the 13-11-2020

Tuesday 10-11-2020

10:00

• DdD Loyalty – We still see slow customer look-ups from the POS and have issues with creating new customers – both local and via API. We are looking into this
• DdD Report – Most functionality is working, but we are investigating some following issues:
  • It is now possible to maintain users in the DdD Report admin module. The layout is still not restored but the main functionality is working.
  • Some of the standard reports look different than before the migration. We are still looking into this
• DdD Public API – should work, but we are looking into some specific end-points that we want to make sure performs as expected.

Next update latest at Thursday 12-11-2020

Monday 09-11-2020

15:00

• DdD Loyalty – We still see slow customer look-ups from the POS and have issues with creating new customers – both local and via API.
• DdD Report – Most is working, but we are investigating some following issues:
  • It is now partly possible to maintain users in the DdD Report admin module. The layout is still not restored but the main functionality is working.
  • Some of the standard reports look different than before the migration.
• DdD Public API – should work, but we are looking into some specific end-points that we want to make sure performs as expected.
• DdD Backoffice – is working as expected.
• DdD Admin –  is working as expected.
• DdD POS – is working as expected.

Next update tomorrow ca at 10:00 CET

10:00

The current status of our applications are:

• DdD Loyalty – We still see slow customer look-ups from the POS and issues with creating new customers both local and via API.
• DdD Report – Most is working, but we are investigating some following issues:
  • Some standard reports look different than before the migration.
  • Still no access to DdD Report Admin module.
• DdD Public API – should work, but we are looking into some specific end-points that we want to make sure performs as expected.
• DdD Backoffice – is working as expected.
• DdD Admin –  is working as expected.
• DdD POS – is working as expected.

Next update will be at 13:00 CET

Friday 06-11-2020

19:00

Nothing new to report.

Next update Monday the 9th Nov at  ca 10:00

16:00

We are still working on getting the last bits and pieces in place.

• DdD Loyalty
• DdD Report
• DdD Public API

Next update will be at 19:00 CET

12:50

We are still working on the topic below that is still not functioning:

• DdD Loyalty – We still see slow customer look-ups from the POS and issues with creating new customers both local and via API.
• DdD Report – Most is working, but we are investigating some following issues:
  • Auto reports where some of you report that you get different reports than before.
  • Some standard reports look different than before the migration.
  • Still no access to DdD Report Admin module.
• DdD Public API – should work, but we are looking into some specific end-points that we want to make sure performs as expected.
• DdD Backoffice – is working as expected.
• DdD Admin –  is working as expected.
• DdD POS – is working as expected.

Next update ca  16:00 PM CET

10:11

A general update from us this morning regarding our applications after the migration

• DdD POS – is working as expected.
• DdD Loyalty – We still see slow customer look-ups from the POS and issues with creating new customers both local and via API.
• DdD Admin –  is working as expected.
• DdD Report – Most is working, but we are investigating some following issues:
  • Auto reports where some of you report that you get different reports than before.
  • Some standard reports look different than before the migration.
  • Still no access to DdD Report Admin module.
• DdD Public API – should work, but we are looking into some specific end-points that we want to make sure performs as expected.
• DdD Backoffice – is working as expected.

Next update ca  13:00 PM CET

Thursday 05-11-2020

19:00

Nothing new to report.

Next update tomorrow at 10:00 AM CET

15:00

DdD Report –  there is still no access to the DdD Report admin module, but we are working on it.

DdD Loyalty – some customers still have the issue that the search for customers in the POS can be slow as well as it can fail when you want to create a new customer.

Next update be at 19:00 PM CET

13:00

Same update as below.

Next update be at 16:00 PM CET

10:00

We are still working on the same challenges as yesterday evening:

DdD Report –  there is still no access to the DdD Report admin module

DdD Loyalty – some customers still have the issue that the search for customers in the POS can be slow as well as it can fail when you want to create a new customer.

DdD POS – As mentioned earlier – If you don’t have the latest version on your system 1.9.4.7, then please contact us via your normal support channels or email: help.nordic@k3btg.com. You see what version you have on the front of your POS system, in the right corner

We are still monitoring the speed of our servers, and do see several improvements compared to before.

Next update will be  at 13:00 PM CET

Wednesday 04-11-2020

19:00

The update on our applications after the migration is:

DdD Report – there is still no access to the DdD Admin module

DdD Loyalty – some customers still have the issue that the search for customers in the POS can be slow as well as it can fail when you want to create a new customer.

DdD POS – As mentioned earlier – If you don’t have the latest version on your system 1.9.4.7, then please contact us via your normal support channels or email: help.nordic@k3btg.com. You see what version you have on the front of your POS system, in the right corner.

Next update will tomorrow morning at 10:00 AM CET

17:00

Extra information regarding DdD Report

Please be aware that the admin module for DdD report is not yet working.

You can use DdD Report as normal and get your already created automated reports, but we still need to open up, so that you can create auto reports and manage users.

Our team is working on this issue.

Next update will be at 19:00 AM CET

16:00

We have now updated all PoS systems with the newest version 1.9.4.7 – If you see that your PoS system has a different version installed, please contact your support via your normal channels our the mail: help.nordic@k3btg.com.

Regarding Loyalty, we are aware of the speed of searching customers on the PoS or creating new users takes a longer time than usual. We are looking into how we can solve this challenge.

Next update will be at 19:00 AM CET

13:00

We are experiencing some difficulties in solving this as fast as we hoped for.

We are therefore still looking into the solutions; however, we have made some progress pointing us in the right direction.

Next update will be at 16:00 AM CET

11:00

Sorry for a delayed update

We are still working on the below topics.

• Loyalty – speed
• Public API – monitoring performance

Next update will be at 13:00 AM CET

Tuesday 03-11-2020

19:00

As mentioned below, the DdD Loyalty is working again for you to log in.

We are still working on:

• Loyalty – the speed of this from the POS side as well as on the API side.

Besides this, we still monitor our Public API’s to make sure that the performance is still on a high.

Next update will be tomorrow morning at 10:00 AM CET

16:00

It is now possible to login to DdD Report.

We are still working on:

• DdD Backoffice
• Loyalty

Next update at 19:00 PM CET

14:00

We are still working on the same topics as below.

Besides this, we have included DdD Loyalty in our highest priorities.

Next update at 16:00 PM CET

11:30

Sorry for the delayed update note. 

We are still working on getting DdD Report back online. The root cause of why it was not online, is now found, and the team is working on the fix.

We do see some challenges with the figures from some customer counters not getting correct into DdD Backoffice. We are working on this and will return with more information as soon as possible.

Next update at 14:00 PM CET

DdD Report – specific

Some customers will have received empty DdD reports yesterday.

We believe that this is because the reports were sent out before the data was finished calculating. But we are investigating it.

We are sorry for any frustration or misunderstandings that this might have caused.

Next general update 10:00 AM CET

Monday 02-11-2020

16:00

Regarding DdD report, we have now managed to get the auto-reports up and running again. We are still working on getting the website for DdD Report back online.

Next update tomorrow morning 10:00 AM CET

13:00

DdD Report is our current highest priority, and we are working on getting the application back online. Our hope is that it will run as normal again tomorrow or the day after tomorrow. As mentioned before it is a complex program, and we will keep you updated on the progress.

Our API is still running stable. If you still have issues with your webshop not being updated you are welcome to contact us via help.nordic@k3btg.com or your webshop partner.

Next update tomorrow at 16:00 PM CET

10:00

Our API has been monitored over the night, and it still looks stabile. If you do not experience this, please contact our support via your normal channels or via help.nordic@k3btg.com.

If you do not have your products in your webshop, you are welcome to contact us about it at mail help.nordic@k3btg.com.

We are still working on getting DdD Report back online. We know that this program is important to many of you, and we do all we can.

Next update tomorrow at 13:00 PM CET

Sunday 01-11-2020

19:00

Our API still looks stabile, but we keep monitoring them and their performance throughout the night.

If you do not experience this, please contact our support via your normal channels or via help.nordic@k3btg.com.

DdD Report is still under investigation.

Next update tomorrow at 10:00 AM CET

15:00

The performance of our API, POS, and Backoffice looks to be back to normal. If you do not experience this, please contact our support via your normal channels or via help.nordic@k3btg.com

We are still working on getting DdD Report back online.

Next update 19:00 PM CET

11:00

The current status is:

• We have been monitoring our servers and Public API during the night.
  • If you still have further API issues, we would really appreciate it that you can contact us via our support email help.nordic@k3btg.com.
  • Examples of tasks that can be related to the API performance, and where we would appreciate that you get in touch:
    • Products created in your DdD Backoffice are not synchronized to your webshop.
    • Sales that are done in your POS are not synchronized to your webshop.
    • Products created in your ERP are not synchronised as to your DdD Backoffice and DdD POS.
• All POS systems should be back in online mode – if you experience something else in your store, you can try to restart your computer or contact our support.
• Performance of the POS systems – The Performance of the POS is now expected to be back to normal speed where the timeout of the stock lookup and traffic analysis has disappeared – if you see differently, please contact our support.
• DdD Report is, unfortunately, still not online. This is a very complex system, and we do currently not expect this to be solved 100% during the weekend.

Next update at 15:00 PM CET

Saturday 31-10-2020

19:30

The current status is:

• All POS should all be back in online mode – if you experience something else in your store, you can try a restart your computer or contact our support.
• Performance of the POS systems – The Performance of the POS is now expected to be back to normal speed where the timeout of the stock lookup and traffic analysis is gone – if you see differently, please contact our support.
• Public API – we have seen some improvements in the performance of our Public API today, and we hope that you also see this from your side. If you still have API issues, we would really appreciate it that you can contact us via our support email help.nordic@k3btg.com.
• DdD Report is, unfortunately, still not online. This is a very complex system, and we do currently not expect this to be solved 100% during the weekend.

We are sorry for all inconvenience this has caused.

Next update tomorrow at 11:00 PM CET

17:30

We still work on the issues with our Public API and the timeout of stock lookup as our first priority.

Due to different efforts taken, we see that the stock lookup performs more stable and faster now.

We will continue to test and control the system during the next hours to make sure that this continues.

Next update at 19:30 PM CET

15:30

We are still working on the challenges after the server migration; our highest priorities have not changed :

• The timeout of the look-up function via the POS systems
• The general issue with our slow API connections

We do see that some functions (e.g. stock lookup) on the POS systems are slow, but overall they are performing as expected.

Next update at 17:30 PM CET

11:00

We are still working on the challenges after the server migration, our highest priorities are:

• The timeout of the look-up function via the POS systems
• The general issue with our slow API connections

Next update at 16:00 PM CET

Friday 30-10-2020

18:54

No new update according to the below.

We are still monitoring our systems and working on improving speed.

Next update tomorrow morning

17:00

We still see issues with the performance of our Public API and are investigating this with our Hosting partner.

Item and customer look-up from the POS systems are still performing very slow. We are also investigating the cause of this.

DdD Admin is working again, and the POS systems can be updated with the Admin tool.

DdD Report is still under investigation.

Next update at 19:00

16:00

We are still analyzing the outcome after the restart of the POS systems

Next update at 17:00 PM CET

15:00

The POS restart went as expected, and all POS systems are now online again.

We are now investigating the result of the restart.

Next update at 16:00

14:00

We will set our POS systems to offline mode at 14:00 and restart the database. This is necessary to get the system back to full speed.

The POS are designed to be able to run offline and continue to handle sales even though they are offline.

As soon as we set them back online, we will let you know, and no later than 15:00 

12:30

We are still working with our applications after the Server Migration.

Our API and speed of your systems are of the highest priority

Next update at 16:00 PM CET

09:00

We are still working with our applications after the Server Migration.

Our API and speed of your systems are of the highest priority,

Next update at 12:00 CET

Thursday 29-10-2020

17:15

We are still working on our other applications.

We are currently working with:

• SOAP and REST API.
• DdD Report.
• DdD Admin and the contact to the POS systems.
• Stock look-up from the POS systems.
• DdD Loyalty

Besides this, we are still working on verifying that all data from the POS systems are again in your DdD Backoffice.

Next update tomorrow at 9:00 AM CET

14:29

The issues we had regarding the EDI is now solved.

We are still working on our other applications.

Next update no later than 16:30 PM CET

12:37

We are currently working hard to get all our applications back into a normal state.

We do see that DdD Report is not yet running, and since this is more complex we do not believe that this will be back in normal state.

Next update not later than 14:30 PM CET

10:28

We are still going through our other applications and connections into our system and expect that this work will continue over the next days.

Among this are – DdD Admin, DdD Report, DdD Loyalty, Financial integrations, EDI and API connections

Next update not later than 12:30 PM CET

08:52

We have monitored the POS systems over the night, and it looks good and most of them are now in online mode as well as their sales data are now in the DdD Backoffice.

If you discover that your POS still shows ”Offline” please perform the restart as described below. If this does not help and bring your POS to online mode, please contact our support via your normal support channel.

We are still going through our other applications and connections into our system and expect that this work will continue over the next days.

Among this are – DdD Admin, DdD Report, DdD Loyalty, Financial integrations, EDI and API connections

Next update not later than 10:30 AM CET

Wednesday 28-10-2020

22:29

Some POS systems will still be offline, even though they are set to online mode.

If this is the case you need to restart it by writing ”restart” in the field where you normally log in as a clerk.

Next update latest tomorrow at 9:00 AM CET

18:09

We see no major incidents in the DdD Backoffice and all POS systems should now be back online.

The Backoffice is still performing as expected, but there is a delay on all tasks due to the volume.

16:40

We currently see that our DdD Backoffice is challenged due to the high load. Please have patience.

We are working to get the performance better.

Next update latest at 18:30 PM CET

15:29

We are now beginning to bring back more POS systems back to online mode.

As mentioned below the tasks from the POS and DdD Backoffice is currently being put in a large queue, that it will take time to process. Therefore there will be a delay on all data in and out of the POS as well as you can find the Backoffice system slow from time to time.

This means that it can take longer time than expected to get updated your sales figures in the traffic analysis and that you might not have all articles in the POS to scan yet.

Next step is to go through our other applications, to verify if they also run as expected. Among this are – DdD Admin, DdD Report, Financial integrations, EDI and API connections.

Next update latest at 17:30 PM CET

14:00

Many of our POS systems are now back in online mode.

If your message ”Offline” has disappeared from the front of your POS system is back online again.

If the POS is online, you can again look up stock etc. from your POS system.

You might not be able to see your sales figures in DdD Backoffice yet, but they will come. The figures are queuing up because there are a lot of backload currently.

Our Backoffice is still performing good.

Next update at 16:00 PM CET

12:00

We have now started to bring a few POS systems back to online mode.

Next update at 14:00 PM CET

10:20

The Backoffice servers are now back in normal service and runs at full capacity.

There is a big backlog of jobs that have not been run during the last 3 day, and therefore it is to be expected that there will be a delay during the day.4

Next update at 12:00 AM CET

08:32

The servers have been running well during the night, and we will open up for more communication to them in the next hours.

We are currently testing the systems. You can access the DdD Backoffice, but the jobs are not being processed in the normal speed. This means that you do not get your stock updated correctly and that you have to a long time on reports.

As soon as we are satisfied with the performance of DdD Backoffice, we will start to bring the POS systems back to online mode. This will also happen in a controlled manner, where we will start them in batches.

Next update will be at 10:00 AM CET.

Tuesday 27-10-2020

21:36

Our Hosting partner has now rebooted our servers again, they now have an idea of what is causing the unstable Backoffice system and will monitor the performance during the night.

Next update will be to tomorrow at 9:00 PM CET

21:27

We still wait for further update. As soon as they are in place they will be shared.

21:33

19:59

Unfortunately, our system is still under a lot of pressure which impacts the performance of our Backoffice.

Our hosting partner is investigating why this happens.

Next update at 21:30 PM CET or earlier if possible.

17:46

We are still performing tests of the DdD systems.

Next update at 20:00 PM CET

15:29

The Database has now been moved with success.

We are now testing the system to make sure that it performs as we expect and we will begin to open up for our service and applications in a controlled manner.

Next update latest 18:00 PM CET

13:57

We are still in the process of moving our Oracle DB to a place where there is less load on the infrastructure. We expect it to take about 1.5 hours before the move is complete.

We currently have issues with our automated mail broadcast and will ask you kindly to stay updated via this site.

Next update latest 16:00 PM CET

11:53

We are upgrading our server environment to provide more capacity and split the service over 8 disks.

All systems are therefore pulled out of service and will be expected to be that for the next two hours while we perform this work.

The POS systems will still be able to sell in offline mode. 

We will provide a new update as soon as possible, and not later than 14:00 PM CET

Black Friday – Support

26-11-2020

Friday 27th, 2020

Our support hotline will be open until 23.00 CET

If you have any sales critical challenges, please call us. We will be ready to help you

Happy Black Friday Shopping.

Issues with high load on Servers

23-11-2020

16:00

We are still working on solving the issues with DdD report.

If you experience an error, please inform our support desk help.nordic@k3btg.com

We are sorry for any inconvenience this issue has cost.

21-11-2020

18:30

We have not managed to the get load on our servers back to normal and the jobs are currently being processed fast.

We are sorry for any inconvenience this issue has cost.

15:36

We still work on solving the issue with the high load on our servers.

All data currently queue up and will be imported as soon as the issue is solved.

12:00

We currently have an issue with the load on our servers.

This will mean that your traffic analysis and backoffice might not be updated as you are used to.

I can also mean that your integrated webshop is not updated correctly when it comes to stock.

Our team is working on the issue.

New Phone system Wednesday 18-11-2020

Wednesday 18-11-2020 the support will go live with a new phone system.

By doing that we will work more closely with our colleagues in the Nederlands and the UK and we can begin to help each other across countries. The new system integrates to our CRM system, so we easily can see who is calling and what you have been calling about earlier.

We change our system to improve our support. The new system is ready for the future, and we can add more functionality over time – all to improve your experience.

We, therefore, might sound different tomorrow from what you are used to when you call support, and the system will, of course, be new to us, so we hope that you will have extra patience with us tomorrow.

Best Regards

DdD and K3 Support

POS can not start up

Friday 30-10-2020

18:00

We are still analyzing the outcome after the restart of the POS systems

Next update at 19:00 PM CET

16:00

We are still analyzing the outcome after the restart of the POS systems

Next update at 17:00 PM CET

15:00

The restart went as expected and all POS systems are back online.

We are now investigating the result of the restart.

Next update at 16:00

14:00

We will set our POS systems to offline mode at 14:00 and restart of the database. This is necessary to get the system back to full speed.

The POS are designed to be able to run offline and continue to handle sales even though they are offline.

As soon as we set them back online we will let you know and no later than 15:00 

12:30

We are still investigating the root cause of this issue.

Next update at 14:00 PM CET

9:00

We still have issues with the POS systems not being able to start up.

We do all we can to solve this, but we need you to contact our support at help.nordic@k3btg.com 

We are still investigating the root cause of this issue and will get back to you as soon as we know more.

Next update at 12:00 CET 

Thursday 29-10-2020 17:30

We have this evening seen an incident where a few POS systems could not start up.

If you have this issue please contact our support at:

help.nordic@k3bt.com

We are sorry for any inconvenience that this has caused.

Updater on Server Migration

27-10-2020

10:00

Unfortunately, we are still not able to be back in normal operations with our systems.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be at 12:00

26-10-2020

19:30

We are still working together with our hosting supplier, to solve the issues we have faced today.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be on 27th October  at 10:00

15:30

We are working very hard to solve the issues caused by server migration. We know this is affecting many of you.

We apologize to the affected customers for any inconvenience this has caused.

14:30

We are still working hard to solve the issues caused by server migration.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be at 15:30

12:00

Unfortunately, we are still experiencing challenges in the points below. We working hard to resolve this asap.

If you are experiencing issues with DdD Backoffice, you can try to clear cache. This might help.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be at 14:00

10:30

The following systems seem to be affected after the Migration:

• DdD Report
• BackOffice
• EDI

The next update will be at 12:00

We apologize to the affected customers for any inconvenience this has caused.

25-10-2020

Due to the server migration on the 24-25th of October, it will be expected that some data might be missing in our different systems in the morning of Monday the 26th October 2020

We will keep you updated with more information during the upcoming days.

We apologize to the affected customers for any inconvenience this has caused.

New phone system – UPDATE

23-10-2020

Due to our server migrations this upcoming weekend 24-25th of October, we have decided to postpone our GoLive date for our new phone system to the 4th of November 2020. This is to ensure the best experience for all parts.

22-10-2020

On Monday the 26th of October 2020 are we implementing our new phone system.

This is due to we want to ensure you are getting the right service from us as fast as possible.

We are hoping for an easy start but also we know to expect we will have some waiting time in queue Monday and some adjustments as we go.

We hope you will find this initiative as a positive step to provide you even better service now and in the future.

A final reminder of Server Migration

22-10-2020

A kind reminder of our move of servers on the 24-25th October 2020

For more information, please read below.

A reminder of Server Migration

19-10-2020

We are moving our servers on the 24-25th of October 2020

For more information, please read below.

Server Migration 24-25th October 2020

12-10-2020

We will be moving our servers to a new server center, which we do to be able to offer the best possible service and uptime. When we are done, we will have far more powerful servers with the latest OS.
The actual move will take place the night between Saturday 24th and Sunday 25th of October 2020

What does this mean for you?

• The servers get new IP addresses
• All our services and sites will be down from midnight until we give notice, which means that for the specified period it will not be possible to communicate with them.
• We inform when our migration is over, after which you can reactivate your integrations. However, you should be aware that when we reopen, there will certainly be a lot of pressure on our systems, which is why there may be a longer response time than usual.

If we unexpectedly have challenges, there will be status messages on the site below where we will also inform when we have finished the server migration.

Site status: https: //dddretail.com/updates/

Update on DdDPoS 1st September
The following will be implemented on the PoS System

DdDPOS version 1.9.4.0.

FIX: Receipt issue after printing CustomCash
FIX: Remove border around the main window
FIX: Size and location on ButtomStatus bar
NEW: Added AKILIUT Card from Grønlandsbanken for Nets Terminal

NEW: New Option for GermanBankingAutoDetectCardType

Issue with the DdD Servers

24-06-2020 19:00

The server issue looks to be solved but we will monitor it closely during this evening.

24-06-2020 17:00

We are experiencing problems with our servers. This can affect the operation of both DdD Backoffice and DdD POS.
We are very sorry for the inconvenience and will return with an update at 7pm

Update of DdD Database

IMPORTANT

May 26th, 2020

The time for this update is now moved to Sunday 31th May from 19:00 – 20:00 (CET)

May 26th, 2020

Issue with Batch jobs

May 26 2020

We seem to have had a problem with the connections to the Oracle database at around 08:33 this morning.

The connections have been restored. However, some batch-tasks that were running at that time have been interrupted.

This can mean that reports that have been ordered in DdD Backoffice will have to be reordered.

All is restored and is working again

Release on POS system 

February 25th, 2020

On the 3rd of March 2020, we will have a release on the POS system.

Public API:

• Loyalty2Member bug fix

• Gift card Certificate bug fix

Release on POS system and API

February 18th, 2020

• NEW. Integration with CustomCash TAX FREE refund
• FIX. Flashing Customer Screen
• FIX. Stores created with duplicates