09:39
Our phone system is working again.
09:00
We have current issues with our phones, and not all calls are getting through to us.
We ask you to send a mail to help.nordic@k3btg.com if you need support and we will call you back.
We are sorry for the inconvenience this causes.
Best Regards
DdD Support
Due to the message from the Danish Prime Minister today about the closure of shopping centres from tomorrow, we have chosen to keep our extended support in Denmark open until 23:00 CET.
In this way, stores that may be open longer can still get through to us in an urgent need.
Our focus is still on the DdD Report application where we see issues creating new users and cubes.
Our focus is still on the DdD Report application.
The API is still performing well, we will keep monitoring it.
Next update will be Monday 30th
We will continue our focus on the DdD Report application.
We do see that our DdD Public API has been performing well during the last days, but we keep on monitoring it.
We are still working on the topics below:
Next update will be Friday the 20-11-2020
SPECIAL UPDATE ON DdD LOYALTY CREATION OF CUSTOMERS.
We have now opened up for the creation of customers again.
We believe that we have found and corrected some of the issues that made DdD Customer Lookup and creation slow and impossible, and you should now see an improved speed.
If this is not the case, please contact the support at help.nordic@k3btg.com.
SPECIAL UPDATE ON DdD LOYALTY CREATION OF CUSTOMERS.
We need to temporarily stop the possibility to create DdD Loyalty customers via the POS and API. We need to do this to investigate the situation around slow look-up and difficulties with the creation of customers.
Important: This can result in the POS freezing if you try to create a customer.
We expect to open up again tomorrow and will keep you updated.
We are sorry that we did not get an update out Friday as expected.
We are still working on the topics below:
Next update will be Wednesday the 18-11-2020
12:30
We are still working on the topics below to get them functioning a 100%
Next update will be Friday the 13-11-2020
10:00
Next update latest at Thursday 12-11-2020
15:00
Next update tomorrow ca at 10:00 CET
10:00
The current status of our applications are:
Next update will be at 13:00 CET
19:00
Nothing new to report.
Next update Monday the 9th Nov at ca 10:00
16:00
We are still working on getting the last bits and pieces in place.
Next update will be at 19:00 CET
12:50
We are still working on the topic below that is still not functioning:
Next update ca 16:00 PM CET
10:11
A general update from us this morning regarding our applications after the migration
Next update ca 13:00 PM CET
19:00
Nothing new to report.
Next update tomorrow at 10:00 AM CET
15:00
DdD Report – there is still no access to the DdD Report admin module, but we are working on it.
DdD Loyalty – some customers still have the issue that the search for customers in the POS can be slow as well as it can fail when you want to create a new customer.
Next update be at 19:00 PM CET
13:00
Same update as below.
Next update be at 16:00 PM CET
10:00
We are still working on the same challenges as yesterday evening:
DdD Report – there is still no access to the DdD Report admin module
DdD Loyalty – some customers still have the issue that the search for customers in the POS can be slow as well as it can fail when you want to create a new customer.
DdD POS – As mentioned earlier – If you don’t have the latest version on your system 1.9.4.7, then please contact us via your normal support channels or email: help.nordic@k3btg.com. You see what version you have on the front of your POS system, in the right corner
We are still monitoring the speed of our servers, and do see several improvements compared to before.
Next update will be at 13:00 PM CET
19:00
The update on our applications after the migration is:
DdD Report – there is still no access to the DdD Admin module
DdD Loyalty – some customers still have the issue that the search for customers in the POS can be slow as well as it can fail when you want to create a new customer.
DdD POS – As mentioned earlier – If you don’t have the latest version on your system 1.9.4.7, then please contact us via your normal support channels or email: help.nordic@k3btg.com. You see what version you have on the front of your POS system, in the right corner.
Next update will tomorrow morning at 10:00 AM CET
17:00
Please be aware that the admin module for DdD report is not yet working.
You can use DdD Report as normal and get your already created automated reports, but we still need to open up, so that you can create auto reports and manage users.
Our team is working on this issue.
Next update will be at 19:00 AM CET
16:00
We have now updated all PoS systems with the newest version 1.9.4.7 – If you see that your PoS system has a different version installed, please contact your support via your normal channels our the mail: help.nordic@k3btg.com.
Regarding Loyalty, we are aware of the speed of searching customers on the PoS or creating new users takes a longer time than usual. We are looking into how we can solve this challenge.
Next update will be at 19:00 AM CET
13:00
We are experiencing some difficulties in solving this as fast as we hoped for.
We are therefore still looking into the solutions; however, we have made some progress pointing us in the right direction.
Next update will be at 16:00 AM CET
11:00
Sorry for a delayed update
We are still working on the below topics.
Next update will be at 13:00 AM CET
19:00
As mentioned below, the DdD Loyalty is working again for you to log in.
We are still working on:
Besides this, we still monitor our Public API’s to make sure that the performance is still on a high.
Next update will be tomorrow morning at 10:00 AM CET
16:00
It is now possible to login to DdD Report.
We are still working on:
Next update at 19:00 PM CET
14:00
We are still working on the same topics as below.
Besides this, we have included DdD Loyalty in our highest priorities.
Next update at 16:00 PM CET
11:30
Sorry for the delayed update note.
We are still working on getting DdD Report back online. The root cause of why it was not online, is now found, and the team is working on the fix.
We do see some challenges with the figures from some customer counters not getting correct into DdD Backoffice. We are working on this and will return with more information as soon as possible.
Next update at 14:00 PM CET
Some customers will have received empty DdD reports yesterday.
We believe that this is because the reports were sent out before the data was finished calculating. But we are investigating it.
We are sorry for any frustration or misunderstandings that this might have caused.
Next general update 10:00 AM CET
16:00
Regarding DdD report, we have now managed to get the auto-reports up and running again. We are still working on getting the website for DdD Report back online.
Next update tomorrow morning 10:00 AM CET
13:00
DdD Report is our current highest priority, and we are working on getting the application back online. Our hope is that it will run as normal again tomorrow or the day after tomorrow. As mentioned before it is a complex program, and we will keep you updated on the progress.
Our API is still running stable. If you still have issues with your webshop not being updated you are welcome to contact us via help.nordic@k3btg.com or your webshop partner.
Next update tomorrow at 16:00 PM CET
10:00
Our API has been monitored over the night, and it still looks stabile. If you do not experience this, please contact our support via your normal channels or via help.nordic@k3btg.com.
If you do not have your products in your webshop, you are welcome to contact us about it at mail help.nordic@k3btg.com.
We are still working on getting DdD Report back online. We know that this program is important to many of you, and we do all we can.
Next update tomorrow at 13:00 PM CET
Our API still looks stabile, but we keep monitoring them and their performance throughout the night.
If you do not experience this, please contact our support via your normal channels or via help.nordic@k3btg.com.
DdD Report is still under investigation.
Next update tomorrow at 10:00 AM CET
The performance of our API, POS, and Backoffice looks to be back to normal. If you do not experience this, please contact our support via your normal channels or via help.nordic@k3btg.com
We are still working on getting DdD Report back online.
Next update 19:00 PM CET
The current status is:
Next update at 15:00 PM CET
19:30
The current status is:
We are sorry for all inconvenience this has caused.
Next update tomorrow at 11:00 PM CET
17:30
We still work on the issues with our Public API and the timeout of stock lookup as our first priority.
Due to different efforts taken, we see that the stock lookup performs more stable and faster now.
We will continue to test and control the system during the next hours to make sure that this continues.
Next update at 19:30 PM CET
15:30
We are still working on the challenges after the server migration; our highest priorities have not changed :
We do see that some functions (e.g. stock lookup) on the POS systems are slow, but overall they are performing as expected.
Next update at 17:30 PM CET
11:00
We are still working on the challenges after the server migration, our highest priorities are:
Next update at 16:00 PM CET
18:54
No new update according to the below.
We are still monitoring our systems and working on improving speed.
Next update tomorrow morning
17:00
We still see issues with the performance of our Public API and are investigating this with our Hosting partner.
Item and customer look-up from the POS systems are still performing very slow. We are also investigating the cause of this.
DdD Admin is working again, and the POS systems can be updated with the Admin tool.
DdD Report is still under investigation.
Next update at 19:00
16:00
We are still analyzing the outcome after the restart of the POS systems
Next update at 17:00 PM CET
15:00
The POS restart went as expected, and all POS systems are now online again.
We are now investigating the result of the restart.
Next update at 16:00
14:00
We will set our POS systems to offline mode at 14:00 and restart the database. This is necessary to get the system back to full speed.
The POS are designed to be able to run offline and continue to handle sales even though they are offline.
As soon as we set them back online, we will let you know, and no later than 15:00
12:30
We are still working with our applications after the Server Migration.
Our API and speed of your systems are of the highest priority
Next update at 16:00 PM CET
09:00
We are still working with our applications after the Server Migration.
Our API and speed of your systems are of the highest priority,
Next update at 12:00 CET
17:15
We are still working on our other applications.
We are currently working with:
Besides this, we are still working on verifying that all data from the POS systems are again in your DdD Backoffice.
Next update tomorrow at 9:00 AM CET
14:29
The issues we had regarding the EDI is now solved.
We are still working on our other applications.
Next update no later than 16:30 PM CET
12:37
We are currently working hard to get all our applications back into a normal state.
We do see that DdD Report is not yet running, and since this is more complex we do not believe that this will be back in normal state.
Next update not later than 14:30 PM CET
10:28
We are still going through our other applications and connections into our system and expect that this work will continue over the next days.
Among this are – DdD Admin, DdD Report, DdD Loyalty, Financial integrations, EDI and API connections
Next update not later than 12:30 PM CET
08:52
We have monitored the POS systems over the night, and it looks good and most of them are now in online mode as well as their sales data are now in the DdD Backoffice.
If you discover that your POS still shows ”Offline” please perform the restart as described below. If this does not help and bring your POS to online mode, please contact our support via your normal support channel.
We are still going through our other applications and connections into our system and expect that this work will continue over the next days.
Among this are – DdD Admin, DdD Report, DdD Loyalty, Financial integrations, EDI and API connections
Next update not later than 10:30 AM CET
22:29
Some POS systems will still be offline, even though they are set to online mode.
If this is the case you need to restart it by writing ”restart” in the field where you normally log in as a clerk.
Next update latest tomorrow at 9:00 AM CET
18:09
We see no major incidents in the DdD Backoffice and all POS systems should now be back online.
The Backoffice is still performing as expected, but there is a delay on all tasks due to the volume.
16:40
We currently see that our DdD Backoffice is challenged due to the high load. Please have patience.
We are working to get the performance better.
Next update latest at 18:30 PM CET
15:29
We are now beginning to bring back more POS systems back to online mode.
As mentioned below the tasks from the POS and DdD Backoffice is currently being put in a large queue, that it will take time to process. Therefore there will be a delay on all data in and out of the POS as well as you can find the Backoffice system slow from time to time.
This means that it can take longer time than expected to get updated your sales figures in the traffic analysis and that you might not have all articles in the POS to scan yet.
Next step is to go through our other applications, to verify if they also run as expected. Among this are – DdD Admin, DdD Report, Financial integrations, EDI and API connections.
Next update latest at 17:30 PM CET
14:00
Many of our POS systems are now back in online mode.
If your message ”Offline” has disappeared from the front of your POS system is back online again.
If the POS is online, you can again look up stock etc. from your POS system.
You might not be able to see your sales figures in DdD Backoffice yet, but they will come. The figures are queuing up because there are a lot of backload currently.
Our Backoffice is still performing good.
Next update at 16:00 PM CET
12:00
We have now started to bring a few POS systems back to online mode.
Next update at 14:00 PM CET
10:20
The Backoffice servers are now back in normal service and runs at full capacity.
There is a big backlog of jobs that have not been run during the last 3 day, and therefore it is to be expected that there will be a delay during the day.4
Next update at 12:00 AM CET
08:32
The servers have been running well during the night, and we will open up for more communication to them in the next hours.
We are currently testing the systems. You can access the DdD Backoffice, but the jobs are not being processed in the normal speed. This means that you do not get your stock updated correctly and that you have to a long time on reports.
As soon as we are satisfied with the performance of DdD Backoffice, we will start to bring the POS systems back to online mode. This will also happen in a controlled manner, where we will start them in batches.
Next update will be at 10:00 AM CET.
21:36
Our Hosting partner has now rebooted our servers again, they now have an idea of what is causing the unstable Backoffice system and will monitor the performance during the night.
Next update will be to tomorrow at 9:00 PM CET
21:27
We still wait for further update. As soon as they are in place they will be shared.
21:33
19:59
Unfortunately, our system is still under a lot of pressure which impacts the performance of our Backoffice.
Our hosting partner is investigating why this happens.
Next update at 21:30 PM CET or earlier if possible.
17:46
We are still performing tests of the DdD systems.
Next update at 20:00 PM CET
15:29
The Database has now been moved with success.
We are now testing the system to make sure that it performs as we expect and we will begin to open up for our service and applications in a controlled manner.
Next update latest 18:00 PM CET
13:57
We are still in the process of moving our Oracle DB to a place where there is less load on the infrastructure. We expect it to take about 1.5 hours before the move is complete.
We currently have issues with our automated mail broadcast and will ask you kindly to stay updated via this site.
Next update latest 16:00 PM CET
11:53
We are upgrading our server environment to provide more capacity and split the service over 8 disks.
All systems are therefore pulled out of service and will be expected to be that for the next two hours while we perform this work.
The POS systems will still be able to sell in offline mode.
We will provide a new update as soon as possible, and not later than 14:00 PM CET
26-11-2020
Our support hotline will be open until 23.00 CET
If you have any sales critical challenges, please call us. We will be ready to help you
Happy Black Friday Shopping.
23-11-2020
16:00
We are still working on solving the issues with DdD report.
If you experience an error, please inform our support desk help.nordic@k3btg.com
We are sorry for any inconvenience this issue has cost.
18:30
We have not managed to the get load on our servers back to normal and the jobs are currently being processed fast.
We are sorry for any inconvenience this issue has cost.
15:36
We still work on solving the issue with the high load on our servers.
All data currently queue up and will be imported as soon as the issue is solved.
12:00
We currently have an issue with the load on our servers.
This will mean that your traffic analysis and backoffice might not be updated as you are used to.
I can also mean that your integrated webshop is not updated correctly when it comes to stock.
Our team is working on the issue.
By doing that we will work more closely with our colleagues in the Nederlands and the UK and we can begin to help each other across countries. The new system integrates to our CRM system, so we easily can see who is calling and what you have been calling about earlier.
We change our system to improve our support. The new system is ready for the future, and we can add more functionality over time – all to improve your experience.
We, therefore, might sound different tomorrow from what you are used to when you call support, and the system will, of course, be new to us, so we hope that you will have extra patience with us tomorrow.
Best Regards
DdD and K3 Support
Friday 30-10-2020
18:00
We are still analyzing the outcome after the restart of the POS systems
Next update at 19:00 PM CET
16:00
We are still analyzing the outcome after the restart of the POS systems
Next update at 17:00 PM CET
15:00
The restart went as expected and all POS systems are back online.
We are now investigating the result of the restart.
Next update at 16:00
14:00
We will set our POS systems to offline mode at 14:00 and restart of the database. This is necessary to get the system back to full speed.
The POS are designed to be able to run offline and continue to handle sales even though they are offline.
As soon as we set them back online we will let you know and no later than 15:00
12:30
We are still investigating the root cause of this issue.
Next update at 14:00 PM CET
9:00
We still have issues with the POS systems not being able to start up.
We do all we can to solve this, but we need you to contact our support at help.nordic@k3btg.com
We are still investigating the root cause of this issue and will get back to you as soon as we know more.
Next update at 12:00 CET
Thursday 29-10-2020 17:30
We have this evening seen an incident where a few POS systems could not start up.
If you have this issue please contact our support at:
help.nordic@k3bt.com
We are sorry for any inconvenience that this has caused.
10:00
Unfortunately, we are still not able to be back in normal operations with our systems.
We apologize to the affected customers for any inconvenience this has caused.
The next update will be at 12:00
19:30
We are still working together with our hosting supplier, to solve the issues we have faced today.
We apologize to the affected customers for any inconvenience this has caused.
The next update will be on 27th October at 10:00
15:30
We are working very hard to solve the issues caused by server migration. We know this is affecting many of you.
We apologize to the affected customers for any inconvenience this has caused.
14:30
We are still working hard to solve the issues caused by server migration.
We apologize to the affected customers for any inconvenience this has caused.
The next update will be at 15:30
12:00
Unfortunately, we are still experiencing challenges in the points below. We working hard to resolve this asap.
If you are experiencing issues with DdD Backoffice, you can try to clear cache. This might help.
1. Close all Internet Explorer windows.
2. Open a new Internet Explorer browser, then click Tools > Internet Options. (If you don’t see this, press the Alt key to show the menu bar.)
3. In the General tab, under the Browsing History section, click Delete.
4. In the Delete Browsing History window, select the checkboxes for Temporary Internet Files and website files and Cookies and website data. If you have saved any Pearson sites as Favorites, clear the check box for Preserve Favorites website data.
5. Click Delete.
We apologize to the affected customers for any inconvenience this has caused.
The next update will be at 14:00
10:30
The following systems seem to be affected after the Migration:
The next update will be at 12:00
We apologize to the affected customers for any inconvenience this has caused.
Due to the server migration on the 24-25th of October, it will be expected that some data might be missing in our different systems in the morning of Monday the 26th October 2020
We will keep you updated with more information during the upcoming days.
We apologize to the affected customers for any inconvenience this has caused.
Due to our server migrations this upcoming weekend 24-25th of October, we have decided to postpone our GoLive date for our new phone system to the 4th of November 2020. This is to ensure the best experience for all parts.
On Monday the 26th of October 2020 are we implementing our new phone system.
This is due to we want to ensure you are getting the right service from us as fast as possible.
We are hoping for an easy start but also we know to expect we will have some waiting time in queue Monday and some adjustments as we go.
We hope you will find this initiative as a positive step to provide you even better service now and in the future.
A kind reminder of our move of servers on the 24-25th October 2020
For more information, please read below.
We are moving our servers on the 24-25th of October 2020
For more information, please read below.
We will be moving our servers to a new server center, which we do to be able to offer the best possible service and uptime. When we are done, we will have far more powerful servers with the latest OS.
The actual move will take place the night between Saturday 24th and Sunday 25th of October 2020
What does this mean for you?
• The servers get new IP addresses
• All our services and sites will be down from midnight until we give notice, which means that for the specified period it will not be possible to communicate with them.
• We inform when our migration is over, after which you can reactivate your integrations. However, you should be aware that when we reopen, there will certainly be a lot of pressure on our systems, which is why there may be a longer response time than usual.
If we unexpectedly have challenges, there will be status messages on the site below where we will also inform when we have finished the server migration.
Site status: https: //dddretail.com/updates/
DdDPOS version 1.9.4.0.
FIX: Receipt issue after printing CustomCash
FIX: Remove border around the main window
FIX: Size and location on ButtomStatus bar
NEW: Added AKILIUT Card from Grønlandsbanken for Nets Terminal
NEW: New Option for GermanBankingAutoDetectCardType
The server issue looks to be solved but we will monitor it closely during this evening.
We are experiencing problems with our servers. This can affect the operation of both DdD Backoffice and DdD POS.
We are very sorry for the inconvenience and will return with an update at 7pm
The time for this update is now moved to Sunday 31th May from 19:00 – 20:00 (CET)
We seem to have had a problem with the connections to the Oracle database at around 08:33 this morning.
The connections have been restored. However, some batch-tasks that were running at that time have been interrupted.
This can mean that reports that have been ordered in DdD Backoffice will have to be reordered.
Public API: