New phone system – UPDATE
23-10-2020
Due to our server migrations this upcoming weekend 24-25th of October, we have decided to postpone our GoLive date for our new phone system to the 4th of November 2020. This is to ensure the best experience for all parts.
22-10-2020
On Monday the 26th of October 2020 are we implementing our new phone system.
This is due to we want to ensure you are getting the right service from us as fast as possible.
We are hoping for an easy start but also we know to expect we will have some waiting time in queue Monday and some adjustments as we go.
We hope you will find this initiative as a positive step to provide you even better service now and in the future.
A final reminder of Server Migration
22-10-2020
A kind reminder of our move of servers on the 24-25th October 2020
For more information, please read below.
A reminder of Server Migration
19-10-2020
We are moving our servers on the 24-25th of October 2020
For more information, please read below.
Server Migration 24-25th October 2020
12-10-2020
We will be moving our servers to a new server center, which we do to be able to offer the best possible service and uptime. When we are done, we will have far more powerful servers with the latest OS.
The actual move will take place the night between Saturday 24th and Sunday 25th of October 2020
What does this mean for you?
• The servers get new IP addresses
• All our services and sites will be down from midnight until we give notice, which means that for the specified period it will not be possible to communicate with them.
• We inform when our migration is over, after which you can reactivate your integrations. However, you should be aware that when we reopen, there will certainly be a lot of pressure on our systems, which is why there may be a longer response time than usual.
If we unexpectedly have challenges, there will be status messages on the site below where we will also inform when we have finished the server migration.
Site status: https: //dddretail.com/updates/
Update on DdDPoS 1st September
The following will be implemented on the PoS System
DdDPOS version 1.9.4.0.
FIX: Receipt issue after printing CustomCash
FIX: Remove border around the main window
FIX: Size and location on ButtomStatus bar
NEW: Added AKILIUT Card from Grønlandsbanken for Nets Terminal
NEW: New Option for GermanBankingAutoDetectCardType
Issue with the DdD Servers
24-06-2020 19:00
The server issue looks to be solved but we will monitor it closely during this evening.
24-06-2020 17:00
We are experiencing problems with our servers. This can affect the operation of both DdD Backoffice and DdD POS.
We are very sorry for the inconvenience and will return with an update at 7pm
Update of DdD Database
IMPORTANT
May 26th, 2020
The time for this update is now moved to Sunday 31th May from 19:00 – 20:00 (CET)
May 26th, 2020
Issue with Batch jobs
May 26 2020
We seem to have had a problem with the connections to the Oracle database at around 08:33 this morning.
The connections have been restored. However, some batch-tasks that were running at that time have been interrupted.
This can mean that reports that have been ordered in DdD Backoffice will have to be reordered.
All is restored and is working again
API now running again
May 20th, 2020
We have fixed the issues and API is now responding as it should.
We once again apologize to the affected customers for any inconvenience this has caused.
API down
May 20th, 2020
We are still working on the issue with API.
We apologize to the affected customers for any inconvenience this has caused.
The next update on this issue will be May 20th, 2020, at 14:00
Unfortunately, we are experiencing issues with our API.
Our development department is working on it.
We apologize to the affected customers for any inconvenience this has caused.
The next update on this issue will be May 20th, 2020, at 10:00
Release on POS system
February 25th, 2020
On the 3rd of March 2020, we will have a release on the POS system.
Public API:
- Loyalty2Member bug fix
- Gift card Certificate bug fix
Issue with DdDPOS and card terminal
February 18th, 2020 09:45
We have updated the system during the night.
And unfortunately, it has caused problems with the connection between the POS and the card terminal.
We are working on releasing a fix ASAP.
The next update on this issue will be February 18th, 2020, at 12:00PM
February 18th, 2020 15:45
This has been solved.
Release on POS system and API
February 18th, 2020
- NEW. Integration with CustomCash TAX FREE refund
- FIX. Flashing Customer Screen
- FIX. Stores created with duplicates
Issue with slow registres solved
February 3rd, 2020 13:50
The tests that we had during the weekend has been concluded.
The outcome is that the servers are now performing better than previous, so the issue with slow registres is solved.
We apologize to the previous affected customers for any inconvenience this has caused.
Ongoing issues with slow registres
February 3rd, 2020 10:00
We have tested the system during the weekend.
We will now be analyzing the outcome of the test, to prepare the needed fix for our server issue.
All tests will be done out off business hours, to minimize a potential impact on the registres, you shall therefore not experience any interference on the daily work.
We apologize to the affected customers for any inconvenience this has caused.
The next update on this issue will be February 3rd, 2020, at 15:00
January 31st, 2020 – 10:00
We have currently not been able to make a fix to the issue we identified, regarding the processes used by the POS systems for communication are not working optimally.
We apologize to the affected customers for any inconvenience this has caused.
January 30th, 2020 – 15:00
Unfortunately, we are still having issues with slow registres.
We are working on a solution and a bug fix will be rolled out asap.
We do apologize for any inconvenience caused by this issue.
Item move issue solved
January 31st, 2020, 15:00
We have fixed the issues in DdDAdmin regarding the Item move issue.
If you are still experiencing issues from before this fix today, please call us at +45 7011 9100 or e-mail us at help@dddretail.com
We do apologize for any inconvenience caused by this issue.
Issues with item transfers and slow registers
January 28th, 2020
We are currently experiencing challenges with moving goods between stores. Some of the shops may disappear while others are still there. You can fix the issue in DdD Admin. If you need help, feel free to contact us on the support hotline.
Release on POS system and API
January 21st, 2020
Public API:
- Gift card Certificate bug fix
DdDPOS:
- Fix: No check for open drawer under Sale to Employee / Personal Transfer in Norway
- Fix: Calculation of Loyalty Bonus payment on return receipt
- Fix: Printing Exchangereceipt with English setup with period as decimal point
- Fix: Missing Error Message if Entering a wrong Customer Number
Issues with API and DdD Backoffice
January 3rd, 2020
We are experiencing slow response time from our servers, which has an impact on API and POS.
We are working on a fix asap.
An issue with the DdD Servers
24-06-2020
We are experiencing problems with our servers. This can affect the operation of both DdD Backoffice and DdD POS.
We are very sorry for the inconvenience and will return with an update at 7pm